Support

If you have run into a problem, check the following first; most questions are answered here.

Look here first

• Frequently Asked Questions — answers to questions about credits, file retention and downloads.
• Conversion History — shows the result of a conversion and, if it failed, the actual reason.
• My Account — the current state of your available credits.

Contact

Support email

support@plotpdfpro.com

The full company and contact details are on the Contact page.

When you write to us

So that we can solve the problem faster, please include:

• The name of the drawing and the date you tried the conversion.
• The complete message you saw on screen.
• The error reference shown on the error page, if you saw one.

You do not need to email us your drawing; we can look into the problem through your record.