Cancellation and Refund Policy

This is an English summary provided for convenience. The Turkish text of this document is the binding version and prevails in case of any difference.

1. Withdrawal and notice

You may withdraw within 14 days of the purchase contract being concluded, without giving a reason and without penalty. A clear written notice from your account email to support@plotpdfpro.com is enough; no form is required, and sending it within the period is sufficient.

2. Which credits are refunded

Unused credits are refundable — buying credit is not itself the performance of a service. Credits consumed by a conversion you started that completed successfully are not refundable, because the service was performed immediately by electronic means. If part of a package is used, the refund is the per-credit price times the number of unused credits, with no deduction or penalty.

3. Failed conversions

A failed conversion consumes no credit. Starting a job places a hold; the charge happens only after the conversion completes and its result is verified. If it fails, the hold is released and the credit stays available, so no refund request is needed.

4. Timing and method

Refunds are made to the payment instrument used, within 14 days of a valid notice reaching us, with no charge to you. How quickly your bank posts the refund is up to your bank; our commitment is to start it within the period.

5. Duplicate and failed payments

Duplicate or incorrect charges are refunded on identification from the transaction records, regardless of the withdrawal period. If a payment does not complete, no credits are granted and nothing is owed.

6. Requests and disputes

Send your request to support@plotpdfpro.com with the order reference — never full card details. If it cannot be resolved, you may apply to the Consumer Arbitration Committees or Consumer Courts according to the thresholds in force.